Category Archives: Social Media

Social Media Strategy: Creating The Right Approach
10 10-2017
Social Media Strategy: Creating The Right Approach

In the words of Howard Shultz, social media is a bullet train, and it’s not going to slow down any time soon. 2.46 billion people are currently active on social media. By 2019, that number is expected to reach...

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How To Build The Netflix Of Home Fitness
10 10-2017
How To Build The Netflix Of Home Fitness

Tom Cortese explains how Peloton aims to utilize the power of Web 2.0 to marry the comfort of home fitness to the high-energy engagement of celebrity-run classes. At PSFK 2017, Peloton COO and Co-Founder Tom Cortese spoke about how Peloton...

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The 5 Social Media Customer Service Stats You Must Know
10 10-2017
The 5 Social Media Customer Service Stats You Must Know

June 29th, 2016 In partnership with Edison, I did a lot of research into the science of complaint when working on my new book, Hug Your Haters. One of the most important thrusts of that research is around customer...

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