Category Archives: Social Media

3 Ways Businesses Are Incorporating Assisted Self-Service With Chat
11 04-2018
3 Ways Businesses Are Incorporating Assisted Self-Service With Chat

Companies are optimizing their services and growing their businesses by offering customers chat-based assistance for immediate needs Today’s consumers don’t have time for less-than-optimal services—in fact, according to PSFK’s 2018 chat survey, 41% of customers now use chat applications...

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7 Ways to Use Social Media to Create Buzz-Worthy Events
10 04-2018
7 Ways to Use Social Media to Create Buzz-Worthy Events

It used to be you spent five minutes registering for an event and then showed up on the big day, went to a few workshops, drank two free Coronas, and went home. Social media changes all of that, enabling...

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Designing User Experiences That Prioritize Humanity
09 04-2018
Designing User Experiences That Prioritize Humanity

Christina Janzer, Slack’s Head of User Research, describes how her team designs human-centric user experiences (and reveals her favorite emoji) before joining us at our CXI 2018 conference on May 18 There’s a generation of professionals who are more...

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