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How Consumer Expectations For Service Are Changing
04 04-2018
How Consumer Expectations For Service Are Changing

Conversational AI is rising to meet consumer expectations for assistance that is immediate, personalized and available at all times Today’s customers won’t settle for brands, retailers and organizations that offer limited or restrictive services. Instead, they’ll seek out companies...

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The Media Brand Changing The Age Conversation
27 03-2018
The Media Brand Changing The Age Conversation

Before his talk at CXI 2018, Ageist‘s David Stewart describes why the site, dedicated to an aspirational view of people over 50, appeals to readers of all ages While we generally view increasing longevity in a population as a...

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Why (and How) We’re Changing Things Up
01 12-2017
Why (and How) We’re Changing Things Up

How often do you read the weekend posts on Content Marketing Institute the day they’re published? We can tell from traffic the answer is “sometimes” for many of you. Before I joined the CMI editorial team in September, the...

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