Archives

When Chat Works Best For Customer Service
17 04-2018
When Chat Works Best For Customer Service

Betaworks VC Peter Rojas shares his perspective on the role of chat interfaces in customer service, including their success outside of U.S. markets Amid rapid developments in artificial intelligence and machine learning, CX designers and strategists have been looking...

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3 Ways Businesses Are Incorporating Assisted Self-Service With Chat
11 04-2018
3 Ways Businesses Are Incorporating Assisted Self-Service With Chat

Companies are optimizing their services and growing their businesses by offering customers chat-based assistance for immediate needs Today’s consumers don’t have time for less-than-optimal services—in fact, according to PSFK’s 2018 chat survey, 41% of customers now use chat applications...

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How Chat Augments The Healthcare Experience
09 04-2018
How Chat Augments The Healthcare Experience

HealthJoy founder and CEO Justin Holland spoke to PSFK founder and editor-in-chief Piers Fawkes about using chat interfaces to make healthcare a more human experience According to PSFK’s recent Customer Service Debrief, chatbots are becoming increasingly commonplace to deliver better...

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