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Energy Service Automatically Switches Customers To The Best Deal
08 05-2018
Energy Service Automatically Switches Customers To The Best Deal

For a fee, consumer advocacy group analyzes prices from electricity retailers and switches users to most economic deals This article titled “Choice launches energy service that will automatically switch customers to best deal” was written by Merran Hitchick, for...

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Redesigning The Healthcare Service Experience
03 05-2018
Redesigning The Healthcare Service Experience

PSFK founder Piers Fawkes talks to Nutrigene founder and CEO Min FitzGerald about delivering fully personalized health products and services At PSFK, our researchers have found that in order to streamline services and eliminate much of the friction that...

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When Chat Works Best For Customer Service
17 04-2018
When Chat Works Best For Customer Service

Betaworks VC Peter Rojas shares his perspective on the role of chat interfaces in customer service, including their success outside of U.S. markets Amid rapid developments in artificial intelligence and machine learning, CX designers and strategists have been looking...

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